Shipping policy

Last updated: April 21, 2026

Thank you for shopping at MyHeroFigs.com. We’re committed to delivering your custom figures safely and promptly. Please review our shipping policy below.

Processing Times

New Releases are typically processed within 2 weeks after placing an order on the website. (excluding weekends and holidays)

However, if the product description includes a note or disclaimer specifying a different processing or shipping time, that timeframe will apply.

You will receive another notification once your order has shipped.

Shipping Rates & Estimates

Domestic Shipping (within NL):

Standard Shipping (3-7 business days): €5

EU Shipping:

Standard Shipping (3-5 business days): €12

International Shipping:

Standard Shipping (7-14 business days): 14

We ship to most countries worldwide. Rates will be calculated at checkout based on destination and weight.

Delivery times vary by location.

Note: Customs, duties, and taxes are the responsibility of the customer.

Order Tracking

After shipping is confirmed, track your order through the shipping confirmation provided to your email along with your order, or enter the tracking number provided in that email at https://www.postnl.nl/en.

Shipping Issues & Delays

While we strive to meet stated delivery times, delays can occasionally occur due to high order volume, weather, customs processing, or carrier issues.

If your order is significantly delayed, please contact us at myherofigs@gmail.com and we’ll help track it down.

Lost or Stolen Packages

MyHeroFigs.com is not responsible for lost or stolen packages marked as “delivered” by the carrier. However, please reach out to us — we’ll do our best to assist you in filing a claim or finding a resolution.

Incorrect Shipping Information

Please double-check your shipping address at checkout. We are not responsible for orders shipped to an incorrect address provided by the customer.

Returns

Please note that we do not accept returns. However, if you discover any issues with your order upon delivery, please contact us and we will do our best to resolve it.

Questions?

If you have any questions about your shipment, please contact us at:
myherofigs@gmail.com